Live Ticket Dashboard

Real-time helpdesk queue · SLA monitoring · Last updated just now

Version 2
+2 vs yesterday

Open P1 / P2 Tickets

7

3 breaching SLA now

+4 this hour

SLA At-Risk

12

Due within 2 hours

-3 vs yesterday

My Queue

18

4 unacknowledged

-22 min vs avg

Avg MTTR Today

3.4h

Target: 4h

+3% vs last week

FCR Rate (7d)

74%

Target: 70%

Ticket Volume — Last 14 Days

Submitted vs. Resolved

92 resolved this week

Tickets by Category

Open tickets distribution

All Tickets

12 tickets
ID
TitleReporterCategory
Severity
Status
Assignee
SLA
CreatedActions
TK-2847AI

Laptop won't boot after Windows update

Priya Mehta

Finance

HardwareP1 CriticalIn ProgressJames Park
Breached 23m ago

2h 43m ago

upd 12m ago

TK-2843AI

AWS console MFA reset request

Kevin Zhang

Engineering

Account AccessP2 HighResolvedMarcus KimMet SLA

Yesterday

upd 2h ago

TK-2842

Slack workspace not loading on mobile

Aisha Johnson

HR

SoftwareP4 LowResolvedJames ParkMet SLA

Yesterday

upd 5h ago

TK-2844AI

GitHub SSO login failure for dev team

Raj Patel

Engineering

Account AccessP1 CriticalIn ProgressSarah Chen
18m

3h 50m ago

upd 8m ago

TK-2851AI

VPN connection dropping every 20 minutes

Carlos Rivera

Sales

NetworkP2 HighAssignedSarah Chen
47m

1h 22m ago

upd 5m ago

TK-2852AI

Outlook not syncing shared mailbox

David Okonkwo

Legal

SoftwareP2 HighAI TriagedUnassigned
1h 52m

58m ago

upd 58m ago

TK-2846

Monitor flickering on Dell Latitude

Sophie Williams

Design

HardwareP3 MediumPending UserSarah Chen
4h 0m

8h ago

upd 4h ago

TK-2848AI

New hire needs AD account and M365 license

Anita Sharma

HR

Account AccessP3 MediumIn ProgressMarcus Kim
5h 10m

3h 15m ago

upd 30m ago

Showing 1–8 of 12 tickets